Testimonials
"Grass Roots has helped us focus on the things that really matter, they seamlessly interact with our own personnel to drive for success at every level. It really helps to have an external view of our operations and customer service that drills down to the heart of every issue and then assists our company to resolve and grow."
Retail Director
BLACKTIE
THEIR NEED
Blacktie is the largest gentlemen's formal wear suppliers for rental or purchase in Ireland. After years of growth the company was experiencing difficulties in key areas of business performance - high staff turnover, sales decline and customer complaints. Blacktie felt unable to reverse this trend in-house and looked to Grass Roots for a solution.
OUR SOLUTION
After our review of the Blacktie issues, we introduced a mystery shopping programme, critically focused and weighted to the immediate specific needs of the business. Based on initial results, Grass Roots further advised the client in business change and a restructure of the company to enable it to fully address the issues and poor performance.
THE RESULT
As a direct result of the business partnership between Grass Roots and Blacktie the following was achieved:
- A regular mystery shopping programme with consistently improving scores
- A Grass Roots designed and delivered induction training academy in use throughout the Blacktie company
- Sales growth of 46% year on year and staff turnover virtually eliminated