Measurement
Integral to driving the success of any performance improvement solution is the measurement of desired behaviours.
Grass Roots offers you proven expertise in mystery shopping, audits and direct customer feedback as a basis for identifying where service standards can be improved. These techniques provide the necessary insight to reward and recognise individuals and teams, and allow for the delivery of targeted education and communication.
Many of the largest international retail brands currently appreciate how our measurement services deliver actionable data and not simply statistics.
Range of Techniques:
Mystery shopping - we have an extensive panel of shoppers who represent diversity and disability alongside other demographic characteristics.
Customer surveys - we conduct online, postal, telephone and automated surveys giving customers the opportunity to choose how they respond.
We provide a complete service starting with research to establish customer needs, to providing reports that inspire your people to improve and acknowledge those who succeed.
The latest technology enables us to provide rapid feedback on the web, by e-mail, telephone or on paper.
Track Record
Our most significant point of difference is the innovative way that we implement solutions to resolve the issues that our clients are facing. We have extremely long-standing relationships with the majority of our clients because we continue to meet their commercial objectives. Many of our client relationships span over 10 years.
Repeatedly our clients tell us that what sets Grass Roots Ireland apart from our competitors is our dedication to the contract. We do not simply provide a report and move on, our staff of professional measurement and consulting managers stay with the client not only to explain the results and how they affect your business but suggest realistic ways of rewarding excellence,sharing best practise, whilst addressing areas of concern in your specific measured areas.
For more information on our philosophy to Measurement, contact Tracy Byrne.